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Shipping Policy

Each vendor must articulate through their portal the expected shipping time and maximum date before each product must be delivered.

In cases where the shipment is delayed beyond the expected period, as a first point of call, communicate with the vendor to ensure that everything is above board and the items are on their way.

In cases where a tracking docket cannot be provided, it is imperative you contact Give Kindly directly as it is a requirement of Give Kindly vendors to provide a tracking number/code for delivery.

If the item falls out of the worst case date of shipping and the vendor hasn’t addressed this with you directly and come to terms with you then it is within your right under consumer law to ensure the return of the product to the vendor for a full refund.

You must notify Give Kindly of these issues and concerns on support@givekindly.com.au within 5 days of said issue occurring.

Give Kindly accepts no personal liability of the vendors inability to provide their products within the set agreed time but will enforce through its vendor terms and conditions the vendors responsibility to provide the items in a set period or face being deleted from the platform.

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